Transforming lives on four continents

Short-term Booking Conditions

Booking Conditions for BMS World Mission’s Short-term Programmes

Please read the following conditions carefully, as they set out the terms and conditions of any contract between you and BMS World Mission (“BMS, we, us, and our”), registered charity no. 233782. We accept bookings subject to you agreeing to the conditions set out below.

 

These conditions vary depending on whether you book a “package” or just “flights”. These variations are set out in the following sections.

 

  • Section A contains the conditions which will apply for all bookings.
  • Section B applies where you book a “Package”
  • Section C applies where you book “Flights”

 

A “package” exists if you book a combination of two or more trip components (excluding insurance and health screening) at the same time which are offered for sale, or sold at, an inclusive price by us. Typically this will apply to our Insight Team and Action Team programmes. Section A and B below will apply to your booking:

 

Under some of BMS World Mission’s Short-term Programmes, you will be given the option of booking “flights” through us. Your booking will be subject to Sections A and C below.

 

 

Section A: booking conditions applicable to all bookings

 

1. Contract:

The contract is between BMS World Mission (PO BOX 49, 129 Broadway, Didcot), registered charity no. 233782, and the Lead Named Person or Organisation as shown on the Confirmation & Invoice. Note that the following booking conditions do not affect your statutory rights. The contract will not exist between us until we issue a Confirmation & Invoice, even though we may have taken and issued a receipt for payment.

 

2. Payment

Normally payment is taken at the time of booking your arrangement. However, in some circumstances (such as most Insight Teams), we will accept a non-returnable deposit with a final balance due as shown on your Confirmation & Invoice. This due date will normally be 6 weeks prior to departure, unless otherwise specified. If the Confirmation & Invoice is issued less than 6 weeks before departure, the final balance is due immediately. In some cases (notably with Action Teams) we are able to accept payment in instalments and via Just Giving. You will be notified if this is the case.

 

Failure to ensure that we receive cleared payment on the due date will result in your placement being cancelled. Payments may be paid by:

 

  • Cheque made payable to BMS World Mission
  • Debit or Credit Card - All card payments attract a 2.5% surcharge. Made via phone: 01235 517628
  • BAC Bank Transfer to Sort Code: 200109; Account Number: 40132322

 

When you pay your non-returnable deposit, quote the specific type of BMS Short-term Programme you are taking part in as the reference, eg “X Insight Team” where X is your church. Once your deposit is paid, we will issue a Confirmation & Invoice. When you pay the remaining balance, you must quote the reference on your Invoice.

 

To allow time for payments to clear, please allow 14 days after posting for cheque payments and 5 days after making a card transaction.

 

3. Contact Address:

Please note that we shall address all correspondence and deliver travel documents to the Lead Named Person or Organisation on the Confirmation & Invoice who is responsible for all payments and ensuring others named on the Confirmation & Invoice also accept the conditions. BMS World Mission will not make any cancellation or amendments or enter into correspondence regarding the reservation with any party other than the Lead Named Person or Organisation. We cannot accept any responsibility for any matters arising from failure to advise us of changes in postal address or email address.

 

4. What to expect

Flexibility

The nature of BMS World Mission’s Short-term programmes, and the contexts in which they are set, demands a high level of flexibility on your part. Aspects of the project, itinerary, accommodation and other trip elements can change at short notice. Our responsibilities to you in the event of such changes are outlined in these conditions in accordance with Package Holiday and Package Tours Regulations 1992. Nonetheless, you enter this contract understanding the higher probability of such changes in our programmes than you might expect to find in more typical package holidays.

 

Advance details

The nature of the placements that BMS World Mission arranges, and the contexts in which they are set, means that the level of detail we are able to provide in advance of your departure is limited. This is especially true where there are technological or cultural barriers with the receiving partners that make the exchange of information more difficult. For example, we may be able to tell you the type of accommodation you will be staying in, but not be able to name the specific guesthouse; we may be able to give examples of the type of projects with which you’ll be involved, but not be able to give you a detailed itinerary. Once again, the amount of information we are required to provide in advance is governed by the Package Holiday and Package Tours Regulations 1992. We will fulfil our legal obligation to meet the minimum requirements of this aspect of the these regulations, but you enter this contract understanding that the level of advance detail you will receive will likely be lower than you might ordinarily expect on a typical package holiday.

 

Standard of living

Part of the ethos of our programmes is to give participants an authentic experience of living cross-culturally in contexts that are often far less affluent than the UK. We are thorough in our risk assessment procedures and are committed to ensuring your safety on our programmes. However, the standard of living that participants experience, most notably in accommodation and food, is best described as ‘budget’ or ‘basic’. You will be eating local food, which you may find repetitive and bland. You will be staying in local accommodation which is unlikely to be up to UK standards in terms of comfort and facilities. You enter this contract understanding that whilst we take every step to ensure your safety and wellbeing, your standard of living will be basic.

 

Programme Aims

Prior to entering this contract, you will receive a copy of the aims of the programme you are joining. You should read these carefully and enter this contract with a clear understanding of the aims of your chosen programme. This is particularly significant for BMS Insight Teams, which is primarily a discipleship and educational experience.

 

5. Application, Clearances, Interviews and References

Placement on our programmes is usually subject to a number of requirements which may include, but are not limited to:

  • Application form
  • A satisfactory criminal records check through the Disclosure and Barring Service (because of the nature of BMS work, the Rehabilitation of Offenders legislation does not apply)
  • Health screening
  • Successful completion of one or more interviews
  • Up to three satisfactory references

 

You will be notified of which requirements are relevant to your placement or programme. Ordinarily we will not issue your Confirmation & Invoice until these requirements have been met, and thus your contract with BMS World Mission does not commence until their completion.

 

In some circumstances, BMS World Mission may choose to commence your contract prior to the completion of these requirements. In such instances, if you later fail to satisfactorily fulfil any of these requirements, BMS will return any payments made (including deposit, excluding donations) for your placement. However, payments will not be refunded if you fail to disclose relevant health information to BMS on your application form, which later prevents you from obtaining satisfactory health screening (see section on “Disabilities, health and dietary considerations”). Similarly, you will not be refunded if you fail to disclose relevant criminal records information when prompted for a self declaration, which later prevents you from obtaining a satisfactory DBS certificate.

 

6. Under 18s

Participants must be a minimum of 18 years old. In some cases BMS will extend their programmes to 16 or 17 year olds (this is common for Scottish applicants to Action Teams) and requests or enquiries to this end should be made in writing to us. In such cases, written permission from a parent or guardian will be required. 

 

7. Photography and media

You agree that any photography or media taken during your time on BMS Short-term Programmes which includes you in it may be used by BMS in our promotional materials. The rights of such media and any benefits derived from it remain the property of BMS.

 

8. Disabilities, health and dietary considerations

Our programmes are open to participants of all backgrounds. If you have any disabilities, health or dietary considerations which may affect your participation on any aspect of the programme, you must disclose this both on the application form and on the health screening form. Any subsequent issues that arise between submission of the application form and health screening form and the end of your time on the programme must be notified to BMS in writing at the earliest possible opportunity. Such information will be handled sensitively (see ‘Personal Information’ elsewhere in these conditions). Whilst we will do our utmost to accommodate any such specific needs, if we reasonably feel unable to do so, we will not confirm your booking. If full details are not disclosed at the relevant time as described above, we reserve the right to cancel your booking, imposing the applicable charges outlined elsewhere in these conditions. Furthermore, failure to declare all relevant health information at the appropriate times, as outlined above, may invalidate the insurance BMS takes out on your behalf. 

 

9. Passports & Visas

It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa to gain entry to any country you are visiting. Passports must be valid for a minimum of six months after your scheduled return. Airlines will not permit passengers to travel who do not have proper documentation and comply with regulations. All passengers must be carrying a valid passport in the same name as their airline ticket. For your convenience, BMS will provide some guidance on obtaining your visa, but we will accept no responsibility if the advice we provide later proves to be inaccurate, and leads to an unsuccessful visa application on your part. Visa requirements change regularly and if you are in any doubt you should use a Travel Management Company, such as Diversity Travel or Key Travel, to obtain your visa on your behalf.

The exception to the above is visas for participants on the Action Team programme. On this programme, BMS takes full responsibility for obtaining the correct visas for all participants. Action Team members should co-operate fully with BMS World Mission’s in this regard, and return all the requested paperwork promptly and accurately.

 

10. Vaccinations and medication

It is your responsibility to ensure that you and all those travelling with you have the required vaccinations and medication to gain entry, and remain safe in the country you are visiting. It is also your responsibility to check whether any medication you are planning to take with you can legally be brought into your destination country or any transitional countries on your journey. BMS cannot give advice on vaccinations or medication, except where a partner has specifically requested or recommended that participants have or carry a given vaccination or medication, in which case we will pass on this request to you. The absence of such a request does not indicate that vaccinations or medication is not required.

 

11. Insurance

It is a condition of our contract with you that you take out the insurance provided by BMS World Mission via our brokers Banner Financial Services (Globe House, 24 Turret Lane, Ipswich, Suffolk, IP4 1DL), and this will be included on your invoice. It is your responsibility to check the policy documentation carefully so you are aware of the limits and excesses of this insurance. You must notify BMS if you have an existing or overlapping insurance policy that might cause conflict in the event of a claim. If you have specific additional insurance requirements these should be made known to BMS in writing.

 

12. Complaints

Should you have cause for dissatisfaction with any of the arrangements made by BMS World Mission, on your behalf, you should immediately contact your overseas supervisor explaining your dissatisfaction and seeking resolution. Complaints can usually be resolved far more quickly and to your satisfaction in situ. Your supervisor is responsible for liaising with third party suppliers on your behalf, and also has the benefit of knowledge of the local customs and language.

If after this procedure you remain dissatisfied, please notify us in writing as soon as possible and within 3 months of your return. We will then do our utmost to resolve the matter.

Should you continue to remain dissatisfied with our handling of the matter, please write to us again with the heading “Formal BMS Short-term Programme Complaint”. We will investigate further and reply fully within 28 days. If this is not possible, we will send you an interim letter advising of our progress.
 

13. Suppliers conditions

Our third party suppliers may have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our conditions, the suppliers’ will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers’ conditions may limit or exclude liability on the part of the relevant supplier, and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions may be available for inspection at the office of the relevant supplier.
 

14. Special requests

If you have a special request for anything that is not automatically part of the arrangement booked, please advise us and we will pass this information on to the partner organisations and third party suppliers we work with. Where possible they will try and help you, but we cannot guarantee any request unless we confirm the request separately in writing. We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met.
 

15. Personal information

We will provide your personal information, as well as any personal information you provide in relation to those other persons who form your booking party, to suppliers and carriers who might be located outside the UK, to enable the operation of the services requested by you. This includes information disclosed on your application form and, where relevant, in interview, being passed on to supervisors and partner organisations to assist them in arranging your placement, itinerary and level of supervision. If you make special requests, which include, but are not limited to: special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to relevant suppliers and carriers to enable provision of services to you. Furthermore, any health information which is disclosed to us either via your application form, or on your health screening outcome report will be transferred to your team leader and to your overseas supervisors, unless you specifically request otherwise. Such requests are made under the conditions of the “Special Requests” section. Data may also be held on our archive records. By joining our programmes you consent to your personal data being used in this way. Such consent is required by the Data Protection Act 1998.

 

16. Behaviour

You must accept responsibility for the proper conduct of you and your party. We would draw your attention to the Code of Conduct relevant to your programme, typically found in your Information Pack. In the event of a breach of this Code of Conduct we reserve the right to terminate your placement. If we do so, we shall have no further responsibility to you. A key part of this Code of Conduct is respecting the authority of your Supervisor overseas. Your Supervisor is tasked with ensuring the safety and wellbeing of the team/individual volunteers and safeguarding the reputation of BMS World Mission and its partner organisations in the local community. If your Supervisor deems your actions to be jeopardising these things they may restrict or terminate your involvement with your overseas itinerary without any liability on the part of BMS World Mission. Accommodation management, airline or airport personnel can also take such action. If you damage your accommodation or cause delay or diversion to your flight, you agree to indemnify us against any claim, including costs made against us.

 

17. Security and Risk

BMS takes the safety and wellbeing of all participants extremely seriously. The contexts in which we work can expose participants to new or higher levels of risk than they might ordinarily be used to. We operate strictly within our Security and Risk Management Guidelines to ensure that these risks are reduced to acceptable levels.
 
You will be given a Risk Information Sheet specific to your placement. For your own safety and wellbeing you must read this advice carefully and follow the guidance contained within it for the duration of your placement. BMS excludes liability for personal injury or death suffered by you as a result of actions you take in contravention with the Risk Information Sheet, the Security and Risk Management guidelines, the instructions of your supervisors, the law of the host country or the BMS Code of Conduct relevant to your programme. 
 

 

18. Law and Jurisdiction

Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland and Scotland (as appropriate), can deal with any disputes.

 

We reserve the right to alter these booking conditions and you should check our website at the time of booking.

 

Section B: booking conditions applicable solely to packages

 

19. Your Financial Protection

BMS World Mission does not hold an ATOL licence, and is therefore unable to sell flights as part of these “packages”. Consequently, these trips fall outside the jurisdiction of the CAA and are not ATOL protected.

 

However, in accordance with the "Package Holiday and Package Tours Regulations 1992" all passengers booking with BMS World Mission are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of BMS World Mission.

 

There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.

 

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to BMS World Mission. If you have booked and/ or paid direct to a Travel Agent for a holiday with BMS World Mission please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

 

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. For further information please go to www.ipplondon.co.uk

 

CLAIMS PROCEDURE:

Download Claims Form from www.ipplondon.co.uk

Any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited, 22-26 Station Road, West Wickham, Kent, BR4 0PR, United Kingdom.

Claims Office Telephone: +44 (0)20 8776 3752, IPP House Fax: +44 (0)20 8776 3751

In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.

CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE

 

We encourage you to book flights through our recommend travel management company (see details in the section below on ‘Flights’). These travel management companies hold ATOL licences (or ATOL exemptions under IATA) which ensure the financial protection of money paid by you for flights. For more details see www.atol.org.uk

 

20. Flights

Unless otherwise specified, your package starts and finishes with your airport transfers in country. The airport pickup and drop off time will be agreed between your Team Leader and BMS, and it is your responsibility to ensure you are there on time. Only one airport transfer (both outbound and homebound) will be arranged, so we recommend that all team members arrange to travel on the same flight. 
 
BMS has a special arrangement with a travel management company which allows teams to ensure they are all booked on the same flight with minimum administrative burden. Booking flights in this way also gives us the authority to amend or cancel the flight booking on your behalf in the event of an emergency. Such amendments or cancellations are only made in exceptional circumstances, such as the need to repatriate you in the event of an overseas crisis. More details can be found in your Information Pack or are available upon request. Use of this arrangement is optional for Insight Teams participants but a condition of booking for Action Team participants. 
 
If you are delayed at outward or homeward points of departure, please notify BMS at the earliest possible stage. If necessary we can work with the airline and your overseas supervisors on your behalf to make appropriate arrangements.
 

 

21. Our obligations:

Receipt

We accept your booking and deposit payment information on the basis that you wish to purchase the product and that upon giving us this information, you are agreeing to purchase the product under the Terms of this Contract. We may not process your payment for some time or may encounter failure to collect the payment based upon information given, but this does not relieve you of liabilities under this Contract to make payments.

 

Confirmation

We will reserve the elements of your booking. We will then issue, either by post or email, to the Lead Named Person or Organisation, our Confirmation & Invoice to confirm your placement arrangements. The Confirmation & Invoice will also show the total price, the deposit paid, final balance and due date, if any, by which payment must be received in our office.

 

Product price

The price shown on your Confirmation and Invoice is fixed unless you amend your booking in any way or there are changes to Government imposed taxes or charges prior to completion of your placement. The prices shown on our website may change at any time.

 

Time outside the jurisdiction of BMS

You will be within the jurisdisction of BMS during the overseas dates printed on your Key Details sheet and for any additional days caused by unexpected delays to your return. Requests to extend your time overseas beyond the dates printed on the Key Details Sheet for any reason should be made in writing at the earliest opportunity, and will be considered on a case by case basis. Where such requests are granted, you will automatically fall outside the jurisdiction of BMS at the time you depart from the programme itinerary as set out on the Key Details Sheet. During such periods, BMS accepts no liability for you, and is unable to offer any further assistance. The insurance policies taken out on your behalf by BMS will also conclude at this time, and it is your responsibility to make alternate insurance arrangements. 

Participants on the Action Team programme are considered outside the jurisdiction of BMS during the periods spent at home immediately proceeding and following their overseas placement.  

 

Changes or cancellation by us

The nature of the placements we offer, and the contexts in which they are set, means that some changes to your placement arrangements are not untypical (see section on “Flexibility”) We will do our best to notify you of any changes as soon as we are aware by email. Any cost saving in the event of such a change will be passed on to you.

 

Where changes made to the programme significantly change the level of difficulty or risk of the placement, you are permitted to withdraw from the programme with minimum penalty if you notify us within 14 days of us communicating such changes to you. 

 

BMS World Mission reserves the right to cancel your placement in any circumstances. If this happens we will endeavour to offer you an alternative placement if possible, or will refund any payments made (including deposits, excluding donations) for the placement.

 

We are unable to make any payment if changes or cancellations are made as a result of force majeure. This includes, but is not limited to: acts of God; acts of threats of war; government action; strike; civil unrest; fire; failure of public utilities; medical emergency; natural elements, including weather threat or disaster; nuclear threat or disaster; terrorist threat or action; or airport closure. In such instances, you should check your insurance policy to see if a claim can be made.

Force majeure also includes any recommendation by the Foreign & Commonwealth Office travel advice unit. You are advised to check this information on the internet at www.fco.uk.

 

Our liabilities to you

BMS World Mission accepts liability for acts and/or omissions of our employees, agents and suppliers while acting in the course of their employment with us. We accept responsibility for deficiencies in the service we are contracted to supply except in the case of force majeure as defined above. Our liability will be limited to twice the cost of the placement. BMS World Mission holds Tour Operators Liability Insurance for such incidents. 

We are not responsible for the death, injury or illness of anyone who booked with us unless caused by negligent acts or omissions by employees or agents acting within the course of employment with us. We will, however, offer assistance to anyone booked with us who suffers injury or illness arising from activities outside the scope of their placement arrangements. This will be limited to £5000 per booking and, in the event that a successful claim is made against any insurance, will be recoverable to you.

 

22. Your obligations:

Contract

Your placement is confirmed when we issue your Placement Confirmation & Invoice by email or post. Please advise us if you have not received this within 7 days of making a booking. On the receipt of your Confirmation & Invoice, PLEASE CHECK it carefully, particularly with regard to the spelling of names which must agree with that in your passport, as any errors may incur administration charges.

 

Amendments to your placement booking

We will consider any requests from the Lead Named Person or Organisation to change your placement arrangements and will use our best efforts to assist you. We may need to make a charge for this and will advise you prior to accepting your instructions. In some circumstances, it may be necessary to treat the change as cancellation. Please note that if the number of passengers on your reservation changes, we will recalculate your placement price to reflect the new occupancy levels. We can only accept changes that are notified in writing by email or by post.

 

Cancellation by you

If you wish to cancel your placement, the Lead Named Person or Organisation must advise us in writing. We will then calculate any refunds based on the charges incurred with each individual supplier and refund balances to you, less an administration fee of £50. It is a condition of booking that you have travel insurance with cancellation cover in place when you book your placement as any refunds are likely to be only a small percentage of your total placement cost (see section on “Insurance”).

 

Changes to your placement arrangements after departure 

If you decide to change your placement arrangements whilst overseas (or during training, in the case of Action Teams) you will be breaking this contract. All remaining accommodation will automatically be cancelled and we shall be unable to accept any liability for any loss, damage or other claim resulting from your placement.

 

 

Section C: booking conditions applicable solely to flights

 

This section applies to participants who only book flights through BMS World Mission, and pay for other placement expenses (such as accommodation) locally. This is typical of some Volunteer, Student and Sabbatical Placements. As the only monies paid directly to BMS World Mission are for flights, and not for accommodation or other tourist services (insurance and clearance costs excluded), your placement is not governed by the Package Holiday and Package Tours Regulations 1992. The Financial Protection for your money is through ATOL, as detailed below. There is no financial protection in place for money paid to BMS for insurance and health screening.

 

23. Your financial protection under ATOL

Flights are sold to you by us as an authorised agent for Key Travel and are protected by Key Travel’s ATOL. When you buy an ATOL protected flight from Key Travel, through BMS World Mission, you will receive a confirmation invoice from us confirming your arrangements and your protection under Key Travel’s Air Travel Organisers Licence number 3329. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Many of the flights and flight-inclusive holidays on our website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on our website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected.  If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

 

Please note that the above text is produced by the CAA. For clarity, the term “holiday” can reasonably be substituted with “placement” or “package” in this instance.

 

24. Price changes

Price increases may occur any time prior to full payment being received from you, and you will be liable to pay any such increases in full.

 

25. Cancellation/Amendment

Bookings for flights may be amended or cancelled in accordance with relevant suppliers’ terms and conditions and subject to the suppliers’ amendment and cancellation charges. Please note that many airlines do not allow changes and cancellation may result in no refund whatsoever. All requests for cancellation/amendments must be made in writing by the Lead Named Person.

 

26. Flight and other travel timings

Flight timings are provided by airlines and are subject to air traffic control restrictions. All means of transportation are subject to weather conditions and the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that flights will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not have any liability to you for any delay which may arise, or for any schedule alterations.

 

27. Flight reconfirmation

It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys after you have left the UK. Please refer to your e-ticket for airline contact details.
 

28. Airline check-in times

It is your responsibility to check with the airline the time that they require you to report to the check-in desk prior to your scheduled departure.
 

29. Our liability to you

Our responsibility is to make arrangements for the provision of the air carrier of air transport but we do not have any responsibility for the operation of the air transport itself. Our liability to you is restricted only to events arising from our own negligence.
 

30. Denied boarding

Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation under the Denied Boarding Regulations Act 2004, then you are obliged to claim appropriate sums pursuant to those regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier’s actions and which fall within the scope of Denied Boarding Regulations. If, for any reason, you do not claim against the carrier and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the carrier in relation to the claim that gives rise to that compensation payment.

 

31. General information

Joint services

Please note that two airlines may share the same services, therefore a flight may not be operated by the airline whose designated code is shown on your itinerary and ticket.
 

Taxes

We will advise you of all mandatory taxes which you must pay before departure. However, many countries charge departure taxes that can only be paid locally. It is therefore recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant airline when you reconfirm your flight details.

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